Teams Phones/ Emergency calls

Question

Hi, Our company uses teams for locations phones. All of the numbers are ported in with another company, not Microsoft. We have noticed we can not dial out an emergency call (911) as it just says call cant complete and hangs up. I have went over all of our polices and checked everything on our end. Has anyone ever seen or have had this happen..?

Answer 1

Hi @Brady Gardner

Does anyone else have the same issue in your organization?

To exclude the client issue, we recommend you try to follow thse steps to clear your client cache file to see if it can be fixed:

Open the Run dialog box by pressing the Windows logo key

+R.

1. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
2. Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Then try to reset your emergency location in Teams dial to see if it can be fixed

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