When trying Connect-SPOService the screen just hangs with no prompt for credentials

Question

I'm simply trying to connect to my tenant's admin interface with the SharePoint Online Management Shell. When I enter the commandlet "Connect-SPOService -Url https://domain-admin.sharepoint.com" the cursor moves to the next line, but I don't ever get prompted for credentials (and no timeout error either). It just seems to spin indefinitely. Any help is appreciated. Is there something I need to request from my network security team?

Answer 1

Hi @Kirk McLeod,

Have something to confirm with you:

• Did you run SharePoint Online Management Shell as administrator?
• What's your SharePoint Online PowerShell version? Find it using Get-Module -Name Microsoft.Online.SharePoint.PowerShell -ListAvailable | Select Name,Version. Also, try to update it the latest using Update-module microsoft.online.sharepoint.powershell or re-install the SharePoint Online PowerShell.
• Have a try to use below script to see if the issue persists.

   $username = "******@contoso.sharepoint.com" 
   $password = "password" $cred = New-Object -TypeName System.Management.Automation.PSCredential -argumentlist $userName, $(convertto-securestring $Password -asplaintext -force) 
   Connect-SPOService -Url https://contoso-admin.sharepoint.com -Credential $cred
   

• Can you connect to SharePoint admin center in browser and are you using Azure Active Directory authentication? Is MFA enabled?
• Have a try to change a device or a network environment and see if the issue still persists.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.