I am trying to edit auto attendant, getting " We can't create business hours at the moment."

Question

Hello, for past few weeks i am trying to change the menu option from Person in organization to external phone number. But i am always receiveing the error : Error We can't create business hours at the moment. We can't save changes for Unilux VFC Auto Attendant auto attendant. Can someone please help me with this?

Answer 1

Hi @JeeI Puranik

There are many reasons for this problem. Use the following diagnostic tools to verify that the auto attendant is configured correctly.

1. Select Run Tests below, which will populate the diagnostic in the Microsoft 365 Admin Center. Run Tests: Teams Auto Attendant
2. In the Run diagnostic pane, enter the Resource Account in the Username or Email field, and then select Run Tests.
3. The tests will identify tenant, policy, or resource account configurations that are preventing the auto attendant from receiving calls and will also provide steps to fix any problems identified.

For more information on creating an auto attendant, please refer to:

https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant?tabs=general-info

Hope this helps! Moreover, if the above is not your scenario or I have misunderstood anything, please correct me and provide us with detailed information about the issue including the screenshot so that we can better understand to further assist you.

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