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Hi, I am on Describe the core architectural components of Azure module and in the Exercise - Explore the Learn sandbox when I click activate sandbox it asks for review permissions after clicking that I get
You are currently signed in as [email]@hotmail.com, however, [email]@gmail.com was invited. Do you want to switch to [email]@gmail.com?
When I click the switch accounts button, I get the following error:
Invitation redemption failed
An error has occurred. Please retry again shortly.
RequestId: 7f3008dd-70e9-4054-ad62-0e595bfc76a8
Correlation Id:453f2446-48a4-4894-a0d4-89d67c7b746c
Timestamp:2023-05-16 14:07:51Z
I have tried troubleshooting steps to log out from https://learn.microsoft.com and https://account.microsoft.com/
and trying to log in again same problem happened
I tried a Incognito windows and signed in using my Hotmail account and faced
Invitation redemption failed
An error has occurred. Please retry again shortly.
RequestId: 7f874b2d-f470-4755-91f6-e8ab70425106
Correlation Id:5a10373d-e156-4abd-8274-28c28ed2658d
Timestamp:2023-05-16 14:14:03Z
need some assistance fixing this issue please
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 4%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Hello, @Joseph Sedhom Farag !
Why am I getting an "Invitation redemption failed" error message when trying to activate the sandbox?
There are a couple things you can do to troubleshoot this issue:
If the problem persists, there are some advanced troubleshooting steps you can take. Let us know in the comments and we'd be happy to help.
If this has been helpful, please take a moment to accept answers as this helps increase visibility of this question for other members of the Microsoft Q&A community. Thank you for helping to improve Microsoft Q&A!
Hi, thanks for the answers, I am using Opera GX Browser, After clearing cache and using incognito mode I tried login to learn.microsoft.com using Hotmail
After reviewing permissions, I got
Invitation redemption failed
An error has occurred. Please retry again shortly.
RequestId: b5b25c49-5952-48d2-a7c8-f96a61fbe51f
__Correlation Id:__d60674e9-b893-47b8-8acc-d1add97ad7b6
__Timestamp:__2023-05-17 06:56:14Z
I tried edge as well and got
Invitation redemption failed
An error has occurred. Please retry again shortly.
RequestId: 5dfdb302-1c01-4681-86f5-fb82bfa4799d
__Correlation Id:__20f9970f-d143-40c2-b6ab-7d3d54405e51
__Timestamp:__2023-05-17 06:59:51Z
Thank you very much for the detailed information, @Joseph Sedhom Farag ! I've reached out to the sandbox team and will update you as I get more information.
Hello, @Joseph Sedhom Farag !
The sandbox team would like to see if linking accounts is a possibility before we get into detailed troubleshooting as nothing specific popped up in the RequestId/Correlation Ids that you provided (and thank you again for providing those).
I've recently had to go through this myself and realize there are a couple of hoops involved however the hope is that this will get you back on track quickly. If this does not work, let me know and we'll continue to troubleshoot this.
Hi, it's not possible as i don't have a work or school mail, so either email@hotmail.com or email@gmail.com will appear. if i use email@hotmail.com to sign in, it will appear there. If i use email@gmail.com, it will appear there. If i try to add an outlook mail, it would say i am only allowed for 1 personal mail and 5 school or work mails.
Hello, @Joseph Sedhom Farag ! I've reached out to the sandbox team and will update you as soon as I have more information. Thank you again for reporting this!