Cannot login to Azure Open AI Studio after creating an Open AI Resource (whitelisted subscription)

Question

My subscription was whitelisted for the Azure Open AI service and I was able to create a resource. However, I cannot log in to Azure Open AI Studio - when clicking on "Go to Azure OpenAI Studio", I get the following error message from SSO:

Selected user account does not exist in tenant 'Microsoft Azure Pass' and cannot access the application 'dc807dec-d211-4b3f-bc8a-43b3443c4874' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

The resource is there, and I can obtain keys and endpoints, but without access to Open AI Studio I cannot configure anything of consequence, and thus cannot actually use the service.

Answer 1

Hello @Rui Carmo

Thanks for reaching out to us, please raise a support ticket for this issue and let a support engineer check on what happened, we can not see the backend issue without any private information.

Please let me know if you have no support plan, I am happy to enable you a free ticket.

Hello @Rui Carmo

Thanks for reaching out to us again, I have reached out to us and enabled you a free ticket for this case, please share the ticket number to me once you have created it. I hope this helps.

Regards,

Yutong

-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.