Hello @Rui Carmo
Thanks for reaching out to us, please raise a support ticket for this issue and let a support engineer check on what happened, we can not see the backend issue without any private information.
Please let me know if you have no support plan, I am happy to enable you a free ticket.
Hello @Rui Carmo
Thanks for reaching out to us again, I have reached out to us and enabled you a free ticket for this case, please share the ticket number to me once you have created it. I hope this helps.
Regards,
Yutong
-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.