Sudden Lag appears on computer oftenly

Question

I just bought my computer a week ago, it appears not to be any problem
While it came from China. so I immediately did a clean install the Windows 11 with a USB
It did not come with any problem in the beginning, btw when I got back home.
The PC starts to lag randomly. No matter any workload or doing any jobs (I tried 3dmark time spy, Apex Legend, Titanfall 2, Youtube, Word, bia bia bia, actually all the application), it just suddenly lag, like a Blue screen, btw the computer could soon to be usable. (sometimes, I can feel that the computer barely crashes, sometimes just a 1s lag)
I checked with the task manager and noticed that when the lag occurs, the CPU load will increase suddenly (from 1x % to 5x~9x %), with the system interrupt process using lots of CPU.
I also checked the Event Viewer, it shows a bunch of warnings from WHEA-Logger, All are with the same error, same reported component, same error source, and same error type. Still, the Process APIC are different

"A corrected hardware error has occurred.

Reported by component: Processor Core

Error Source: Corrected Machine Check

Error Type: Cache Hierarchy Error

Processor APIC ID: 25

The details view of this entry contains further information." (Copy from latest error code) (Seems like it occur every few seconds)(btw the lag is usually every 3~10 min )

This is a Laptop !!!!
Spec:
Module: KuangShi 16 Super GM6PX7X
CPU: i9 13900HX
Ram: 16GBx2 4800MHz (Samsung M425R2GA3BB0-CQKOL)
SSD: NV940 1TB x2
GPU: NVIDIA GeForce RTX 4070 Laptop

Answer 1

Hello Ho Sun,

Thank you for your question and for reaching out with your question today.

It appears that you're experiencing performance issues and lag on your newly purchased laptop, accompanied by CPU load spikes and warnings in the Event Viewer related to WHEA-Logger and cache hierarchy errors. These issues can be frustrating, especially on a new system. Here are a few troubleshooting steps you can try:

1. Update Drivers and BIOS: Ensure that you have the latest drivers and BIOS firmware installed for your laptop. Visit the manufacturer's website and download the appropriate drivers and firmware updates specifically for your laptop model. Pay particular attention to chipset, graphics, and processor-related drivers.
2. Check for Windows Updates: Make sure your Windows 11 installation is up to date with the latest patches and updates. Microsoft frequently releases updates that address known issues and improve system stability.
3. Run Hardware Diagnostics: Perform a comprehensive hardware diagnostic test on your laptop to check for any underlying hardware issues. Most manufacturers provide built-in diagnostic tools or downloadable diagnostic utilities that can help identify potential problems with components such as the CPU, RAM, and hard drives. Running these tests can help pinpoint any faulty hardware.
4. Monitor Temperature and Cooling: Overheating can cause performance issues and system instability. Monitor your laptop's temperature using software tools such as HWMonitor or Core Temp. Ensure that the cooling system, including fans and heat sinks, is functioning properly and not obstructed by dust or debris. Clean the cooling vents if necessary.
5. Check for Background Processes: Some background processes or applications may be causing excessive CPU usage. Open the Task Manager and review the list of processes running on your system. Identify any processes that consume significant CPU resources and consider disabling or uninstalling them to see if it improves performance.
6. Contact Customer Support: If the issues persist after performing the above steps, it may be best to contact the manufacturer's customer support for further assistance. They can provide specific guidance based on the hardware configuration of your laptop and help you resolve any potential hardware or firmware-related issues.

Remember to back up your important files and data before attempting any troubleshooting steps to avoid potential data loss.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Best regards.