Hi,
There are a few potential causes and solutions you can try:
- Check if any filters are applied to the pivot table. Filters can affect which columns are visible after refreshing. Make sure there are no filters applied that could be hiding the columns you expect to see.
- Ensure that you are using the latest version of Excel and have installed any available updates. Microsoft regularly releases updates to address bugs and improve the functionality of Excel, including pivot tables.
Also, is there any specific error message you're receiving?
Try these steps and let me know if it's solved.
Best Regards.