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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 39%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGE%3C/text%3E%3C/svg%3E)
Correlation Id: 903f57cf-6e30-4a12-9baa-e498ba2b7c09
Timestamp: 2023-06-22T00:09:19.000Z
DPTI: a9dc0e91bcff962783464263dbfca460163bbd14fc49d1f328047dcb8378b711
How to fix this issue?
Can't login on any Office app - How to fix: Correlation Id: 1e9355ef-6781-4cfc-844a-7e8c91d62b6d Timestamp: 2023-06-21T20:04:45.000Z DPTI: 20a59b6ca88c17f81f24358b114faedb427b17b1f053506f6f0f93afeb1445d1
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 99%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Eric Weiss
30
Reputation points
I'm currently unable to log-in in any Office Application (Word, Excel, Outlook), when I try to log-in the following message appears:
An error happened [1001]
Correlation Id: 1e9355ef-6781-4cfc-844a-7e8c91d62b6d
Timestamp: 2023-06-21T20:04:45.000Z
DPTI: 20a59b6ca88c17f81f24358b114faedb427b17b1f053506f6f0f93afeb1445d1
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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yehiamohamed 0 Reputation points2023-09-01T16:40:54.8466667+00:00 Thankyou
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 28.999999999999996%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Meagan Brink 5 Reputation points2023-07-07T16:11:08.57+00:00 I am also having this trouble as well.
I am about to be charged for my subscription in two months and I havn't been able to login to use it in months
Correlation Id: 1d8bedf0-746f-4dc0-a11f-066de5e2aa1f
Timestamp: 2023-07-07T16:09:35.000Z
DPTI: 0842262d827fdb624fc323898b20a2903b13b4a8bd03178cf6ed38a61bdf47ee