How do I get help to access my Microsoft email?

Question

I have been locked out of my email through Microsoft. I do not have any access to the old phone number associated with my email and also cannot use the Authenticator because it is on the old phone which I do not have access to. I have done the online step-by-step to recover but every time I submit a form, I will then receive a email that tells me the automated identity verification system did not approve the information I submitted to pass. I have done this like 8 times even gave my xbox live network id. I have given email and also information that i have sent emails. I have called both providers for both phone services I had and still use. The final result is that I cannot use or recover the old number, cannot access authenticator app, cannot speak to a representative, and have tried the online verification method with no prevail. Can someone please help me? I can't access any purchased that is also tied to the account. Again is there anyone that can help me?

Answer 1

Hi Chris,

If you are the sole administrator within your Azure subscription and have lost access to your Azure portal due to the loss of your authenticator, you can attempt the following steps to regain access:

• Microsoft Account Recovery: Visit the Microsoft Account recovery page at https://account.live.com/acsr. OR
• you can reach out to the 365 Data Protection team to restore access. 866-807-5850 For further assistance and guidance, you can refer to the Microsoft support article available at https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42.

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