10,158 questions
Something here could help.
--please don't forget to upvote and Accept as answer if the reply is helpful--
Can't sign into Outlook all of the sudden?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 71%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBE%3C/text%3E%3C/svg%3E)
Brian E
0
Reputation points
When I open Outlook, it now takes prompts me for a password (takes about 5 minutes for it to pop up), I enter in password and then get this:
Error
Something went wrong. [2400]
Correlation Id: 60d30afd-b380-46b3-94ee-bbf807fcc9e8
Timestamp: 2023-07-09T18:58:38.000Z
DPTI: f270d99c4d9e1a479b51c9b08795934a76eee9e305eb68ea850e424eaffeb231
WHAT IS GOING ON HERE?
Outlook | Windows | Classic Outlook for Windows | For business
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2023-07-09T19:03:41.9733333+00:00 -
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Anonymous
2023-07-12T12:43:43.32+00:00 Just checking if there's any progress or updates?
--please don't forget to
upvoteandAccept as answerif the reply is helpful-- -
Brian E 0 Reputation points
2023-07-12T22:32:57.0566667+00:00 Updated Outlook. Same issue!
Does anyone know what the cryptic message actually mean or am I just trying new things in the hopes it will work?
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Anonymous
2023-07-12T22:49:05.43+00:00 What frontend is used? Can you sign in to webmail?
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Brian E 0 Reputation points
2023-07-12T22:53:29.58+00:00 Webmail works fine
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Anonymous
2023-07-12T22:56:08.8366667+00:00 May need to remove and re-add the problematic account.
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Brian E 0 Reputation points
2023-07-12T22:58:26.0633333+00:00 Yes I tried that initially. When I do that I get this. I cannot delete the other accounts!
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Anonymous
2023-07-12T23:02:12.6366667+00:00 Something here could help.
https://www.slipstick.com/exchange/primary-account-removed-outlook/
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Brian E 0 Reputation points
2023-07-12T23:03:54.77+00:00 As I suspected, this is a waste of my time. No explanation of why Outlook all of the sudden crapped out on me. No one know what the cryptic error message is or has an explanation. Another reason why I use Macs. Closing this thread because a waste of my time.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff2023-07-13T06:38:44.43+00:00
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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
2023-07-10T06:42:05.56+00:00 Hi @Brian E ,
Welcome to our forum!
What's your account? An Outlook.com account or anything else?
And what's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
In order to further confirm if the issue is related to Outlook client, please log in to web mail and check if the error persists.
If everything is OK on web mail, considering that it may be caused by the damage of the profile/data file in the Outlook client, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
2023-07-12T06:32:16.79+00:00 Hi @Brian E ,
Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
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