Printer needing driver updates.

Question

Printer needing driver updates.

Calvin Quint 5

This has been a ongoing issue. when a user going to print something there is a message that says driver update needed, however the driver on the print server is the same as what's on the laptop. We have to uninstall and reinstall the printer.

Anonymous

2023-09-12T08:22:47.5266667+00:00

Hi, does the issue still persist after uninstalling and reinstalling the printer driver?

Are there any errors in event log might be related?
Mary Martin 1 Reputation point

2024-04-11T18:34:11.4+00:00

The issue still persists for me. The event log does not have any related errors.
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2024-04-11T19:59:47.99+00:00

Does it happen with a specific printer or with all printers?
Mary Martin 1 Reputation point

2024-04-11T20:02:46.7433333+00:00

All of our big multi-function printers
Mary Martin 1 Reputation point

2024-04-11T20:03:23.7633333+00:00

Although, I did have the problem today with a new HP desktop printer
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2024-04-12T20:52:03.1133333+00:00

Are you seeing any error in the Event Viewer?
Have you updated your Windows?
Mary Martin 1 Reputation point

2024-05-06T19:03:33.41+00:00

No, nothing is showing in the event viewer, and windows is up to date.
Alan Morris 1,336 Reputation points

2024-05-06T20:34:14.43+00:00

Hi Mary,

When the driver on the server is updated, this blocking experience is expected when the user on the client system is not a local administrator.

Are you looking in the PrintService / Admin logs? Please enable the PrintService / Operational logs if nothing pops out in the Admin logs.

If you have not been review PrintService logs, the instructions at this location will get you down the proper path. https://www.papercut.com/kb/Main/LogPrintJobsInEventViewer/#the-print-service-operational-log

If ANY driver component on the print server is updated, then the same behavior blocking behavior is experienced. I've seen the PostScript dlls get updated on the print server which has prevented clients from printing until they were added to the administrators group to satisfy this requirement from Windows.

Thanks

1 answer

Your answer

Anonymous

2023-09-12T08:22:47.5266667+00:00

Hi, does the issue still persist after uninstalling and reinstalling the printer driver?

Are there any errors in event log might be related?
Mary Martin 1 Reputation point

2024-04-11T18:34:11.4+00:00

The issue still persists for me. The event log does not have any related errors.
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2024-04-11T19:59:47.99+00:00

Does it happen with a specific printer or with all printers?
Mary Martin 1 Reputation point

2024-04-11T20:02:46.7433333+00:00

All of our big multi-function printers
Mary Martin 1 Reputation point

2024-04-11T20:03:23.7633333+00:00

Although, I did have the problem today with a new HP desktop printer
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2024-04-12T20:52:03.1133333+00:00

Are you seeing any error in the Event Viewer?
Have you updated your Windows?
Mary Martin 1 Reputation point

2024-05-06T19:03:33.41+00:00

No, nothing is showing in the event viewer, and windows is up to date.
Alan Morris 1,336 Reputation points

2024-05-06T20:34:14.43+00:00

Hi Mary,

When the driver on the server is updated, this blocking experience is expected when the user on the client system is not a local administrator.

Are you looking in the PrintService / Admin logs? Please enable the PrintService / Operational logs if nothing pops out in the Admin logs.

If you have not been review PrintService logs, the instructions at this location will get you down the proper path. https://www.papercut.com/kb/Main/LogPrintJobsInEventViewer/#the-print-service-operational-log

If ANY driver component on the print server is updated, then the same behavior blocking behavior is experienced. I've seen the PostScript dlls get updated on the print server which has prevented clients from printing until they were added to the administrators group to satisfy this requirement from Windows.

Thanks

Answer 1

S.Sengupta 24,871 MVP

Firstly, make sure Windows is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.

Clear Printer Spooler:

net stop spooler

del %systemroot%\System32\spool\printers* /Q /F /S

net start spooler

Fix printer connection and printing problems in Windows

Completely remove old or corrupt printer drivers from the system. Sometimes remnants of old drivers can cause conflicts even if they're not actively in use. Then reinstall the latest driver.

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Printer needing driver updates.

1 answer

Your answer