Any Microsoft 365 software clashes every time I open it

Question

I am using a MacBook version Ventura

I tried every method including redownloading the latest version.

Here is the report

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x000000013bfd4000)

Date/Time: 2023-07-12 09:28:47 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.75.0.23070901

Crashed Module Name: CoreFoundation

Crashed Module Version: 1977

Crashed Module Offset: 0x00000000000f8154

Blame Module Name: MacPDFM

Blame Module Version: 1.0

UnsymbolicatedChecksum: 9E20386B4459ACB3CDDA183201D66A01

Blame Module Offset: 0x000000000000ddbc

StackHash: 298b456f18a0da78_2_main_arm

Application LCID: 2052

Extra app info: Reg=en Loc=0x0804

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016aec2b20

Crashed thread: 0

Answer 1

Hi @Cookie,

Based on the error signature "EXC_BAD_INSTRUCTION", "Crashed Module" and "Blame Module" in the report, it seems like there is an issue with the installation of your Microsoft 365 software. Specifically, the crash report indicates that Microsoft Word has crashed and mentions that the "Crashed Module Name" is CoreFoundation, and the "Blame Module Name" is MacPDFM. Unfortunately, without additional details and a deeper investigation, we cannot determine the exact cause of the issue.

However, we suggest that you follow the general troubleshooting steps given for resolving Microsoft 365 application crashes and startup issues as mentioned on the Microsoft website. Here are some general troubleshooting steps which can resolve this issue:

1. Update your operating system and Microsoft 365 software to the latest version.
2. Quit all Microsoft 365 applications and try opening the particular application to see if the issue is resolved.
3. Remove any third-party add-ins or plug-ins.
4. Reset preferences of the crashed application
5. Repair the Microsoft 365 installations on your computer.

These solutions should help you resolve most startup issues and crashes with Microsoft 365 applications. However, if the issue still persists, do not hesitate to seek professional help by contacting Microsoft support.

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