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Authenticator verification code not working when changing password

Jaewan Kim 0 Reputation points
2023-07-16T16:34:20.28+00:00

I needed to reset the password, but when I got to this screen, and since I forgot my password, I ended up on a page that asks me to verify using the code from authenticator app.

But when I enter the code from my authenticator app, I get rejected with the following screen.

  1. Should I be getting 8-digit code from authenticator?
  2. Why are the code from a working authenticator rejected?

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Authenticator code failure

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous
    2023-07-16T17:49:11.9833333+00:00

    Might check that the authentication device time is sync'd to a reliable source.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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