Microsoft Store analytics API call fails with "User Unauthorized EC2"

Platforms TP 15

Our calls to

https://manage.devcenter.microsoft.com/v1.0/my/analytics/installs

Have started failing with a very strange "User Unauthorized EC2" error. These calls have been working for years.

We originally followed https://learn.microsoft.com/en-us/windows/uwp/monetize/get-app-installs

We are able to successfullt obtain a token:

https://learn.microsoft.com/en-us/windows/uwp/monetize/access-analytics-data-using-windows-store-services#obtain-an-azure-ad-access-token

but when using that token it fails with the above error.

Roy Li - MSFT 32,731 Reputation points Microsoft Vendor

2023-07-21T01:02:51.02+00:00

Please open a free support ticket here: Contact Us. Go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior.
Adrian 0 Reputation points

2023-07-23T18:21:27.57+00:00

I'm experiencing the same thing. I've submitted an incident back on July 14 and still waiting for resolution.
Roy Li - MSFT 32,731 Reputation points Microsoft Vendor

2023-07-24T01:37:14.4833333+00:00

@adrian Could you please share the ticket ID here?
Adrian 0 Reputation points

2023-07-24T02:14:45.53+00:00

Ticket 2307130010002162

Both the Partner Center web console and the API were not working. Looking at the errors when loading the Health pages in the web console, it appears the same/similar APIs were being called and failed. As of today, it appears the Health pages in the web console are working, however the API is still returning an error: User Unauthorized EC2.
Adrian 0 Reputation points

2023-07-24T02:16:45.65+00:00

Both the Partner Center web console and the API were not working for me. Looking at the errors of the web console, it appears to make the same/similar endpoint API calls which were failing.

The Partner Center web console is now working for me, so I can browse the health reports for desktop apps, however the API is still returning the error: User Unauthorized EC2
Roy Li - MSFT 32,731 Reputation points Microsoft Vendor

2023-07-24T02:37:27.1933333+00:00

I've sent your ticket ID to the Store team and ask the team to check it.
Roy Li - MSFT 32,731 Reputation points Microsoft Vendor

2023-07-25T02:56:47.7+00:00

@adrian I've informed the Store team and there should be an engineer following up you for the API issue.
bbrwdp 0 Reputation points

2023-07-25T20:29:05.0966667+00:00

Getting same experience with "usagedaily" endpoint.

What's odd though, is that it sometimes works for UWP, but never for Xbox.
Adrian 0 Reputation points

2023-07-27T20:54:26.3466667+00:00

@Roy Li - MSFT I received an email follow up to ticket 2307130010002162, that indicated that viewing the error analytics in the Partner Center web portal is now fixed.

However, the API continues to return User Unauthorized EC2.
Roy Li - MSFT 32,731 Reputation points Microsoft Vendor

2023-07-28T01:15:10.8966667+00:00

@adrian Please follow the ticket and talk with the team to report your concerns.
Sean Willett 0 Reputation points

2023-08-28T21:48:21.1466667+00:00

I'm receiving the same error with the Partner Center API. After following the steps and getting a token, I'm still getting hit with an User Unauthorized EC2 error.

1 answer

Adrian 0 Reputation points

2023-08-28T21:55:53.81+00:00

@sean I'm still experiencing the same issue.

After over a month of back and forth, Microsoft support finally came back and said "As per our engineering team, this issue was resolved.". Yet, I'm still seeing the same error.

And now they want a .HAR file generated by Chrome, which makes no sense. You can't making the API calls from Chrome due to CORS.

To reproduce the issue, I've provided CURL commands to generate the token and make an API call. What more do they need?
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Sean Willett 0 Reputation points

2023-08-28T21:59:37.1266667+00:00

Well that's incredibly disappointing to hear. I've been using a web scraper to work around this, but now that they enforce a 2FA on login, I'm completely locked out of any programmatic solution. I'm a bit at a loss for what to do now.

Adrian 0 Reputation points

2023-08-28T22:08:00.3633333+00:00

Sorry to hear that.

We need to download crash dump files (CAB) so we can investigate and fix crash issues in the field. There are no links to download these in the Partner Center console - it's API only.

It's frustrating that the API has been, and still is, broken for many months. And the bonkers exchanges with Microsoft support are even more painful.
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Microsoft Store analytics API call fails with "User Unauthorized EC2"

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