Add custom domain to Static Web App fails - domainName is invalid. The domain name given was not found.

Question

Add custom domain to Static Web App fails - domainName is invalid. The domain name given was not found.

Ronny Forberger 45

I am trying to add a dns domain to an Azure Static Web App, but it fails with the error message

domainName is invalid. The domain name given was not found.

doing this in the portal.

Bildschirmfoto 2023-07-26 um 11.45.31

The DNS domain was added to another SWA before, but I deleted the respective tenant.

Doing this with terraform, I get the error

Error: creating Static Site Custom Domain: (Custom Domain Name "ronnyforberger.business" / Static Site Name "ronnyforberger-business" / Resource Group "ronnyforberger-business"): web.StaticSitesClient#CreateOrUpdateStaticSiteCustomDomain: Failure sending request: StatusCode=409 -- Original Error: Code="Conflict" Message="Request Envelope is invalid.  Please ensure the custom domain is not linked to another site." Details=[{"Message":"Request Envelope is invalid.  Please ensure the custom domain is not linked to another site."},{"Code":"Conflict"},{"ErrorEntity":{"Code":"Conflict","ExtendedCode":"51021","Message":"Request Envelope is invalid.  Please ensure the custom domain is not linked to another site.","MessageTemplate":"{0} is invalid.  {1}","Parameters":["Request Envelope","Please ensure the custom domain is not linked to another site."]}}]

Could you please help me what I should do?

SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2023-07-27T06:08:13.14+00:00
@Ronny Forberger Thanks for reaching here!

Referring to the error-

creating Static Site Custom Domain: (Custom Domain Name "ronnyforberger.business" / Static Site Name "ronnyforberger-business" / Resource Group "ronnyforberger-business"): web.StaticSitesClient#CreateOrUpdateStaticSiteCustomDomain: Failure sending request: StatusCode=409 -- Original Error: Code="Conflict" Message="Request Envelope is invalid. Please ensure the custom domain is not linked to another site."

Could you please confirm if you have assigned the custom hostname to a different app. Please note that even if you have deleted the old Static web app, the custom domain will not release. You need to remove the custom domain from already assigned one and then again assign to your correct app.

To remove a custom domain from an Azure Static Web App and then assign it to a new Static Web App, you can follow these steps:

Remove the custom domain from the existing Static Web App: In the Azure portal, navigate to the Static Web App that currently has the custom domain assigned to it. Under the "Custom domains" section, select the custom domain you want to remove and click the "Remove" button.

Wait for the DNS changes to propagate: After removing the custom domain from the existing Static Web App, you will need to wait for the DNS changes to propagate. This can take up to 24 hours.

Assign the custom domain to the new Static Web App: Once the DNS changes have propagated, you can assign the custom domain to the new Static Web App. In the Azure portal, navigate to the new Static Web App and under the "Custom domains" section, click the "Add custom domain" button. Enter the custom domain you want to assign and follow the prompts to complete the process.

Update the DNS records: After assigning the custom domain to the new Static Web App, you will need to update the DNS records to point to the new app. This can be done in the DNS provider's control panel. For more details refer to Custom domains with Azure Static Web Apps

Let us know, if further query or issue remains.
Ronny Forberger 45 Reputation points

2023-07-27T08:46:45.3866667+00:00

@SnehaAgrawal-MSFT

Thanks for your post.

I cannot delete the old web app or custom domain, as I deleted the whole tenant that contained the web app.

How to proceed in such a case?
SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2023-08-03T09:05:05.61+00:00

@Ronny Forberger A gentle follow-up, please let us know if further query or issue remains.

If you feel that my answer helped kindly accept as "Yes", so that you can help others in the community looking for remediation for similar issues.
Ronny Forberger 45 Reputation points

2023-08-03T09:55:26.2933333+00:00

It didn't work after more than 72 hours, so I moved my webpage somewhere else.
SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2023-08-03T10:09:04.88+00:00

@Ronny Forberger Sorry to hear that, if it's could you please reach out to us by sending an email with subject line “Attn:Sneha |thread title” to AzCommunity[at]microsoft[dot]com referencing this thread, would enable free support ticket for 1:1 support and helping you here.
Ronny Forberger 45 Reputation points

2023-08-03T10:13:08.3533333+00:00

Sorry, I don't need Azure Services right now, I have move the static web app to another single server interimly, I will set up a new dynamic website on these domains anyway, so I might host these ones on Azure then.

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Ronny Forberger 45 Reputation points

2023-07-27T08:46:45.3866667+00:00

@SnehaAgrawal-MSFT

Thanks for your post.

I cannot delete the old web app or custom domain, as I deleted the whole tenant that contained the web app.

How to proceed in such a case?
SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2023-08-03T09:05:05.61+00:00

@Ronny Forberger A gentle follow-up, please let us know if further query or issue remains.

If you feel that my answer helped kindly accept as "Yes", so that you can help others in the community looking for remediation for similar issues.
Ronny Forberger 45 Reputation points

2023-08-03T09:55:26.2933333+00:00

It didn't work after more than 72 hours, so I moved my webpage somewhere else.
SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2023-08-03T10:09:04.88+00:00

@Ronny Forberger Sorry to hear that, if it's could you please reach out to us by sending an email with subject line “Attn:Sneha |thread title” to AzCommunity[at]microsoft[dot]com referencing this thread, would enable free support ticket for 1:1 support and helping you here.
Ronny Forberger 45 Reputation points

2023-08-03T10:13:08.3533333+00:00

Sorry, I don't need Azure Services right now, I have move the static web app to another single server interimly, I will set up a new dynamic website on these domains anyway, so I might host these ones on Azure then.

Answer 1

@Ronny Forberger thanks for reply!

So, when you delete an Azure tenant, it may take some time for all associated resources, including the domain, to be fully released for reuse. If you encounter an error stating that the domain is already connected to another tenant while trying to link it to a new Azure tenant, follow these steps:

Wait for domain release: Allow some time after deleting the old Azure tenant for the domain to be fully released. This could take several hours or up to 72 hours in certain cases. During this period, the domain is still considered associated with the deleted tenant.

Verify domain status: Confirm that the domain is no longer associated with the old tenant. Perform a WHOIS lookup or contact your domain registrar to check the domain's status and ownership.

Retry domain connection: Once the domain is released and disconnected from the old tenant, attempt to connect it to the new Azure tenant again. In the Azure portal, navigate to the Azure Active Directory section and select "Custom domain names." Follow the steps to add and verify the domain in the new tenant.

Contact Azure Support: If you've waited an appropriate amount of time, verified the domain's release, and still encounter issues connecting the domain to the new tenant, contact Azure Support for further assistance. They can investigate the domain's status and provide personalized guidance.

Please let us know if further query or issue remains.

Ronny Forberger 45 Reputation points

2023-07-27T16:08:21.0633333+00:00

Thanks, I'll wait a bit longer. But it would be great if on deleting a tenant or higher lying resources, underlying resources get cleaned up automatically.
SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2023-07-28T04:15:54.1733333+00:00

@Ronny Forberger Sure, let us know. Thanks for reply!

Also, If you have any feedback for product App service you may share on Uservoice -

All of the feedback, you share in these forums will be monitored and reviewed by the Microsoft engineering teams responsible for building Azure. Additionally, users with a similar request can up-vote you post and add their comments.

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Add custom domain to Static Web App fails - domainName is invalid. The domain name given was not found.

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