Error research message in outlook 365 - 0x80004002

Question

Ciao a tutti,
Hi to all,
I have a terminal server with office 365, when I try ti research a message in outlook I receive an error.

In event viewer I find this error..

Nome registro: Application Origine: Outlook Data: 22/07/2023 09:03:48 ID evento: 34 Categoria attività:Nessuna Livello: Errore Parole chiave: Classico Utente: N/D Computer: SRV03.xxxxxxx.local Descrizione: Impossibile recuperare Gestione ambito ricerca per indicizzazione. Errore =0x80004002. XML evento: http://schemas.microsoft.com/win/2004/08/events/event"> 34 0 2 0 0 0x80000000000000 9614 Application SRV03.xxxxxx.local 0x80004002

Nome registro: Application Origine: Outlook Data: 22/07/2023 09:03:48 ID evento: 35 Categoria attività:Nessuna Livello: Errore Parole chiave: Classico Utente: N/D Computer: SRV03.xxxxxxx.local Descrizione: Impossibile stabilire se l'archivio è nell'ambito della ricerca per indicizzazione (errore=0x80004002). XML evento: http://schemas.microsoft.com/win/2004/08/events/event"> 35 0 2 0 0 0x80000000000000 9615 Application SRV03.xxxxxxx.local 0x80004002

Is it possibile to resolve this error?
Thank you

Simone

Answer 1

Hello there,

The error code "0x80004002" in Outlook 365 typically indicates an issue with Outlook's connectivity or data files. Here are some steps you can take to troubleshoot and resolve this error:

Check Internet Connectivity: Ensure that your computer has a stable internet connection. This error can sometimes occur if Outlook is unable to connect to the Microsoft servers.

Restart Outlook: Sometimes, a simple restart of Outlook can resolve temporary connectivity issues.

Disable Add-ins: Add-ins can sometimes cause conflicts or errors. Try starting Outlook in Safe Mode, which disables all add-ins, and see if the error persists:

Press "Win + R" to open the Run dialog box.

Type outlook.exe /safe and press Enter.

Repair Office Installation: If the issue persists, you can try repairing your Office installation:

Close all Office applications.

Go to "Control Panel" > "Programs" > "Programs and Features."

Find "Microsoft Office 365" (or your version of Office), right-click, and select "Change."

Choose "Online Repair" and follow the prompts.

Create a New Outlook Profile: Your Outlook profile might be corrupted. Creating a new profile can help resolve issues related to profiles:

Close Outlook.

Go to "Control Panel" > "Mail" (or "Mail (32-bit)").

Click on "Show Profiles" and then "Add" to create a new profile.

Follow the prompts to set up the new profile.

Open Outlook and choose the new profile. Check if the error is gone.

Check for Windows Updates: Ensure that your Windows operating system is up to date, as updates can often include fixes for known issues.

Check Data Files: Corruption in Outlook data files (PST or OST) can cause errors. Run the "ScanPST" tool to repair any potential issues with your data files:

Close Outlook.

Find the "scanpst.exe" tool on your computer (usually located in the Office installation folder).

Run the tool and select your Outlook data file to scan and repair it.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

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