Merging personal and school accounts is taking hours and ending with failure every single time.

Question

In the account management section in my profile settings every time I want to add an account to be merged with my school account it takes hours and hours (more than 8 hours) and it always ends up with failure.

Answer 1

Hi Salma,

Personal Microsoft accounts and Microsoft 365 work or school accounts cannot be merged, but they can be used side by side, check the steps here - https://support.microsoft.com/en-au/office/how-do-i-merge-my-onedrive-for-home-with-my-onedrive-for-work-or-school-85fe5779-dbc8-4c81-abdb-214a3a7d17c6

Hope this helps.

JS

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Answer 2

hey Jimmy,

Thank you for your answer.

I'm not talking about the OneDrive accounts. I'm actually asking about merging accounts for Certifications.