Merging personal and school accounts is taking hours and ending with failure every single time.

Issaoui Salma 0 Reputation points
2023-08-06T10:45:34.33+00:00

In the account management section in my profile settings every time I want to add an account to be merged with my school account it takes hours and hours (more than 8 hours) and it always ends up with failure.

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  1. JimmySalian-2011 42,526 Reputation points
    2023-08-06T19:22:05.86+00:00

    Hi Salma,

    Personal Microsoft accounts and Microsoft 365 work or school accounts cannot be merged, but they can be used side by side, check the steps here - https://support.microsoft.com/en-au/office/how-do-i-merge-my-onedrive-for-home-with-my-onedrive-for-work-or-school-85fe5779-dbc8-4c81-abdb-214a3a7d17c6

    Hope this helps.

    JS

    ==

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  2. Issaoui Salma 0 Reputation points
    2023-08-08T12:14:24.09+00:00

    hey Jimmy,

    Thank you for your answer.

    I'm not talking about the OneDrive accounts. I'm actually asking about merging accounts for Certifications.

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