MSTSC (RDP) crashes shortly after launch

Question

Hello,

I need your help, My MSTSC Crashes on user session but work on Admin session:

Nom de l’application défaillante mstsc.exe, version : 10.0.22621.1778, horodatage : 0xec9868c9

Nom du module défaillant : ntdll.dll, version : 10.0.22621.1928, horodatage : 0x7dd9e350

Code d’exception : 0xc0000374

Décalage d’erreur : 0x000000000010c1f9

ID du processus défaillant : 0x0x56A8

Heure de début de l’application défaillante : 0x0x1D9CB9471DEC8D1

Chemin d’accès de l’application défaillante : C:\WINDOWS\system32\mstsc.exe

Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\ntdll.dll

ID de rapport : 1465a443-0bb9-4448-b7d3-703a4cfe8ebb

Nom complet du package défaillant : 

ID de l’application relative au package défaillant : 

I redid the user's account : don't work

i use another account on the MSTSC and same problem

I create a copy of this user to user TEST and all work

Do you have an idea ?

Thanks

Answer 1

Hi Patrice Corteggiani

Based on the error message, it appears that the faulting module is ntdll.dll. This is a critical system file.

Have you tried running the System File Checker (SFC) utility to check for and repair any corrupted system files?

You can do this by opening a Command Prompt with administrative privileges and running the command: sfc /scannow

After the scan is complete, restart the computer and check if MSTSC works in the user session.

Additionally, have you checked if there are any specific Group Policy settings or restrictions applied to regular user accounts that might be affecting MSTSC? It's worth reviewing Group Policy settings to ensure that there are no restrictions or policies in place that could cause RDP issues for regular users.

Best regards,

Karlie Weng