¿Cuáles son los pasos avanzados y las estrategias recomendadas para diagnosticar y solucionar de manera efectiva el error 'win32kfull.sys SYSTEM_SERVICE_EXCEPTION' en una PC con Windows, considerando la actualización de controladores, comprobación de hard

Question

¿Cuáles son los pasos avanzados y las estrategias recomendadas para diagnosticar y solucionar de manera efectiva el error 'win32kfull.sys SYSTEM_SERVICE_EXCEPTION' en una PC con Windows, considerando la actualización de controladores, comprobación de hardware, análisis de archivos de volcado de memoria y ajustes de configuración del sistema?

Answer 1

Hello,

Debugging a 'win32kfull.sys SYSTEM_SERVICE_EXCEPTION' will include many advanced operations and steps, but as a general recommendation you can start with the next:

1. Ensure all installed drivers, including GPU, motherboard, network, and storage drivers, are in their latest or recommended version of the manufacturer. Also ensure that you have disabled any performance optimization such as hardware or software overclocking.
2. You can perform some hardware diagnostics using manufacturer´s tool, or integrated tools such as Windows Memory Diagnostic. You can access some guidelines on a previous question to this community: https://answers.microsoft.com/en-us/windows/forum/all/how-to-check-results-of-memory-diagnostic/4da30972-592d-4bd6-8a96-e1cf7cebd130
3. User WinDBG to analyze the memory dump generated during the crash, it will be stored with the timestamp on the path %SystemRoot%\Minidump.

Reference: https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/crash-dump-files

4. Repair the Windows image with DISM.

Reference: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image?view=windows-11

Hope this resolves your Query !!

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