Microsoft Office Professional Plus 2021 crashes

Question

This is my system:

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz

Installed RAM 32.0 GB (31.9 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro

Version 21H2

Installed on ‎12/‎23/‎2022

OS build 19044.3086

Experience Windows Feature Experience Pack 1000.19041.1000.0

I have Office Professional Plus 2021 which was installed 12/25/22 according to my Microsoft account. I have been getting thrown out of Excel. Per your online instructions I tried "quick repair". It did not work. Then I tried the long repair. It did not work either, getting "Something went wrong" with an error code 30015-11 (3221549173). Then pursuant to further instructions, I uninstalled Microsoft Office Professional Plus 2021. I reinstalled it but still have the same problem. I have made no changes to anything on my laptop except for automatic Microsoft updates. Someone suggested that use the Microsoft SARA tool but it does not even see the re-installed program.

Answer 1

Hi @Marc Aaronson,

To avoid adverse effects on your business, I would suggest contact Microsoft support if reinstalling Office still doesn't resolve this issue in your scenario. MS experts will have a remote session with you, collect and analyze logs on your devices and help you resolve this issue ASAP.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.