Hello Timmons, Basil (admin),
Thank you for posting your query here!
You can collect a log package that is composed of all the relevant logs. You can generate a log package via the local web UI.
Also, to diagnose and troubleshoot any device errors, you can run the diagnostics tests.
For reference: https://learn.microsoft.com/en-us/azure/databox-gateway/data-box-gateway-troubleshoot
If required, you can also monitor your device, you may refer the following document to view device events, configure and manage alerts, and view metrics.
https://learn.microsoft.com/en-us/azure/databox-gateway/data-box-gateway-monitor
Please let us know if you have any further queries. I’m happy to assist you further.
Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.