Can't connect with RDP to Azure VM Windows Server 2022 Datacenter | Error code: 0x3 Extended error code: 0x11

Question

Hello,

I'm getting de error message below when I'm trying to connect with RDP to a Azure VM with Windows Server 2022 Datacenter:

Your Remote Desktop Services session has ended, possibly for one of the following reasons: The administrator has ended the session. An error occurred while the connection was being established. A network problem occurred. For help solving the problem, see "Remote Desktop" in Help and Support. [Expanded Information] Error code: 0x3 Extended error code: 0x11

Looking in the Event Viewer I also find the error below on the exact date and time when the error I mentioned above happens:

The driver \Driver\WudfRd failed to load for the device SWD\RemoteDisplayEnum\RdpIdd_IndirectDisplay&SessionId_0002.

I have already tried several actions, but none of them resolved it. I would be grateful if anyone knows how to solve it and can help me.

Answer 1

Hello,

Have you tried the general troubleshooting steps provided by the official document Cannot connect with RDP to a Windows VM in Azure - Virtual Machines | Microsoft Learn , such as:

1. Reset Remote Desktop configuration.
2. Check Network Security Group rules / Cloud Services endpoints.
3. Review VM console logs.
4. Reset the NIC for the VM.
5. Check the VM Resource Health.

The error message "Driver\WudfRd failed to load" itself doesn't directly provide the detailed reason for the RDP connection failure, it suggests a problem with the driver responsible for handling remote display-related functions.

We could check both Windows and drivers on the Azure VM to be up to date. Applying the latest updates.

We could also emphasize confirming Azure VM is enabled, and the necessary firewall rules are in place.

Ensure no network issues prevent connectivity to the Azure VM.

Regards,

Karlie

Answer 2

For anyone having this issue , discovered that uninstalling KB5055528 fixed the issue for my client who uses RDP to connect to his office workstation from home.