Unable to remove SCOM agent version - 8.0.13053.0

Question

Hello All,

I'm unable to remove below SCOM agent version and received error. We have attempted to remove these version from SCCM and got failed for list of servers. I tried to locate the MOM agent.msi file for this version but no luck.

Could someone please tell me how to remove this agent from servers.

Agent Version : 8.0.13053.0

Error :

Thanks,

Adam

Answer 1

Hi Adam,

Let's first clarify that this issue is not related to SCOM in any way. This is what happens when an MSI is pushed to a device and the option of caching app on the client is not selected, presumably to save space. So its an MSI caching issue.

Even if its not related to SCOM I will still try to help you by suggesting you to try some possible fixes from below:

1. Check the SCCM server source apps to copy over the MSI, if its still available.
2. Check other clients that are still running this package and might still be cached in "C:\ProgramData\Package Cache"
3. Identify the app guid and try to uninstall it. Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and identify which one corresponds to the SCOM agent msi. Then run the command:

msiexec.exe /x {PRODCODE} /qn /norestart.

1. Try this tool: Fix problems that block programs from being installed or removed
2. Ask SCCM app deployment forums for support from experts on this topic.

For your reference, some articles that will help:

https://www.advancedinstaller.com/restore-missing-msi-sccm-cache-folder.html

https://adameyob.com/2016/03/21/convert-program-guid-product-code/

Good luck!

Answer 2

Hi,

Please use the PowerShell command to uninstall the agent manually.

"Get-SCOMAgent - DNSHostname "Servername.domain.com | Uninstall-ScomAgent