How to get the codes on the microsoft authenticator app and verify with QR code or other code

Question

Hello,

I don't get any codes on the microsoft authenticator app when I wanna log in for my school mail. When I open the app I see microsoft entra ID, but I can't verify because I don't know where the QR code is and the other code or url I also dont know what to fill in. Can you please help me so I can see my important mails and also grades.

Answer 1

Hello,

to understand the scenario correctly: you are trying to login to the outlook mail with your username and password, then you are prompted to enter a code from the authenticator app or verify a code on it, but you do not see the code in your authenticator app?

Answer 2

Hi Sofie Kepers

• Can you please share the screenshot of error.
• If it was working properly before , have you changed your device or any setting ?
• In case , if you school ID was already configured in the app & now its grey out or not giving you the code, You need to contact your IT admin to reset your MFA.
• In very rare cases , You may get option to set your MFA by visiting - In very cases , You may get option to set your MFA by visiting - https://mysignins.microsoft.com/security-info

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