Cumulative Updates For Windows Server 2019 Build 1809 Fails

Question

I have two production servers running 2019 Version 1809 Build 17763.2928. I'm unable to install Cumulative Updates For Windows Server 2019 for the past 6 months , however I can install other updates like the Cumulative Update for .NET Framework 3.5, 4.7.2 and 4.8, but I have to go to the MS catalog and download a different KB number for that update and it works fine. The KB number is different then the one that I downloaded using windows updates. I tried downloading the CU for Win Server 2019 from the catalog but didn't work. The server restarts and then saying undoing changes. I tried this https://learn.microsoft.com/en-us/troubleshoot/windows-client/deployment/additional-resources-for-windows-update , nothing came of it. Ran windows repair , sfc , DISM commands but nothing seems to fix this issue. I checked the CBS logs and see entries like this Extraction of file: update.ses failed because it is not present in the container (\?\C:\Windows\SoftwareDistribution\Download\e67ed708cd98acdd12771406aaa2fd41\Windows10.0-KB5034127-x64.cab). 2024-01-31 14:32:57, Info DPX DpxException hr=0x80070002 code=0x020109 2024-01-31 14:32:57, Info CBS Not able to add file to extract: update.ses [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND] . I also see many entires like this one WarnInfo: Overlap: Registry value collision found under key \REGISTRY\MACHINE\SOFTWARE\Classes.mpe\ for PerceivedType, only one component should set this value. I can't wipe these servers.

Answer 1

Hello, The error messages suggest a possible corruption or conflict in Windows Server’s update files or registry. You have already done most of the common troubleshooting steps. However, you can try the following additional steps: Reset Windows Update Components: Use the Windows Update Troubleshooter to automatically reset Windows Update components. Manually Reset Windows Update Components: If the automatic method didn’t work, you can try manually resetting the components. You can find a detailed guide from Microsoft website below: https://learn.microsoft.com/en-us/troubleshoot/windows-client/deployment/additional-resources-for-windows-update In-place Upgrade: An in-place upgrade will reinstall the Windows Server without affecting your files and applications. This method can fix most system errors, including the update issues. Please back up your data before proceeding. How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community Clean Boot: Perform a clean boot to eliminate software conflicts. Sometimes, third-party software can interfere with Windows Update. https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd Best Regards,
Hania Lian

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Answer 2

Hey man, I had the same issue and found this post :

https://www.reddit.com/r/sysadmin/comments/1h5c3t6/server_2019_patching_issue_not_installed_after/

I removed all the packages in windows update that did not have any installation date.

Then I checked the Hive here :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PendedSessionPackages and deleted all subkeys (I had to give myself ownership first)

Than I change from 1 to 0 the "Exclusive" Key that was in :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\SessionsPending

Hope it helps