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Dear Team,
Since one day, my Gmail account is not syncing anymore with my outlook app. I have various e-mails (private, Gmail and in the same app. All work except the Gmail. I have reset, deleted, reloaded and updated verious times the app and my iphone. in the beginning it just didn't sync new emails (from Sunday evening). Now since, i deleted the app, it still remains "downloading Your Messages" and below the under "new Email" it states Updating... attached a picture... also the calender is not syncing...
I have check with Gmail, and IMAP is enabled, i had to download the gmail app, which i try to avoid not to use.
Appreciate you help!
kind Regards,
JV
additionally, it doesn't work on my ipad anymore either.
Hi, Try this on the second page. it worked for me and had to do it on all my devices. Best of luck,
Joris
summary from the link on page 2:
I was finally able to solve the issue and now my gmail account is working in Outlook for iPhone and Mac.
Here's what I did:
Step 1: Go into your desktop's browser and log into your gmail.
Step 2: Click "settings" then "all settings" in the drop down that appears
Step 3: Go to the "Forwarding and POP/IMAP" tab and make sure "Enable IMAP" is selected and on
Step 4 : Go to the "Labels" tab
Step 5: Uncheck all the "Show in IMAP" checkboxes
Step 6: Log out of Gmail account on desktop
Step 7: Go into your Outlook app on iPhone or Mac
Step 8: Go into accounts and sign out of the gmail account that's not syncing. MAKE SURE YOU CLICK "SIGN OUT OF ALL DEVICES", if you did not click sign out of all devices then go into your other devices not working and sign out on other devices before moving to next step
Step 9: Log back into your gmail account in on desktop and check all the "Show on IMAP" checkboxes you unchecked earlier.
Step 10: Once all boxes are checked, refresh the desktop window and then sign out of gmail on your desktop
Step 11: Add your gmail account back into your outlook app in iPhone or Mac. Make sure you select "Sign in with google" if prompted.
That's all. Everything should be working fine after the steps above. I hope this helps everyone as I had to figure this out by trial and error as it was extremely annoying.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 96%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Since Apple Mail still works fine, your workaround is great but not the solution, which has to come from Microsoft.
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Hi @JV
Due to a recent update in forum policy, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community. If not, please let us know what is still needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!
Guess what - seems Microsoft fixed their "gmail connector service" and things automagically started working again. Note to the scrum team owning the Outlook Client for Win11 ... provide proper error messages, especially if your downstream service is unavailable!
Hi @JV
Glad to hear this issue has been resolved! Thanks for the sharing.
However, due to a recent update in forum policy, the question author now is not able to accept their own answers.
So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.
Issue: There is a syncing issue with Gmail in the Outlook mobile app.
Solution: Reference thread：https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-email-app-wont-sync-gmail/474d75da-bfdb-4176-bdf1-7377d78a0757?page=2.
Try this on the second page. it worked for me and had to do it on all my devices. Best of luck,
Joris summary from the link on page 2: I was finally able to solve the issue and now my gmail account is working in Outlook for iPhone and Mac. Here's what I did: Step 1: Go into your desktop's browser and log into your gmail. Step 2: Click "settings" then "all settings" in the drop down that appears Step 3: Go to the "Forwarding and POP/IMAP" tab and make sure "Enable IMAP" is selected and on Step 4 : Go to the "Labels" tab Step 5: Uncheck all the "Show in IMAP" checkboxes Step 6: Log out of Gmail account on desktop Step 7: Go into your Outlook app on iPhone or Mac Step 8: Go into accounts and sign out of the gmail account that's not syncing. MAKE SURE YOU CLICK "SIGN OUT OF ALL DEVICES", if you did not click sign out of all devices then go into your other devices not working and sign out on other devices before moving to next step Step 9: Log back into your gmail account in on desktop and check all the "Show on IMAP" checkboxes you unchecked earlier. Step 10: Once all boxes are checked, refresh the desktop window and then sign out of gmail on your desktop Step 11: Add your gmail account back into your outlook app in iPhone or Mac. Make sure you select "Sign in with google" if prompted. That's all. Everything should be working fine after the steps above. I hope this helps everyone as I had to figure this out by trial and error as it was extremely annoying.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi @JV
Haven't received your message for a long time. Would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum. Due to a recent update in forum policy, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community. If not, please let us know what is still needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!
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It worked!! Thank you very much!!
Hi @JV
Welcome to our forum! Looks like the issue is more related to Outlook for mobile. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Outlook for Mobile for more professional help.
Also，please try configuring Gmail to Outlook desktop client to check if there is the same issue.
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I got the very same issue of Gmail accounts not being synced since 24hrs on the Win11 Outlook (Outlook Version 1.2024.124.100 (Production). Client Version is 20240119003.13 ). as well as the Outlook mobile app. Mails do show up in Apple Mail as well as the Gmail Webapp, so it's clearly a Microsoft related issue.
sending also doesn't work from the Win11 Outlook client, but no further details are given why it doesn't work.
Seems your Gmail connector or whatever stopped working!
I tried the old Win11 Microsoft Mail app and guess what, there it works fine!