o356 on Desktop Locks Up on Login

Question

When a user opens Outlook or any Office App on their desktop, it request they sign-in then locks up. They can sign into the office 365 portal without issue. Items Tried So Far with no Luck

1. Cleared cached Credentials in Credential Manager
2. New Outlook profile
3. Signing out of any accounts tied to their mailbox Gmail etc..
4. Tried running Outlook in safe mode
5. Uninstalled Reinstalled Office (latest version)
6. Downloaded and ran the troubleshooting tool for o365
7. Account works on their mobile phone without issue. Does not have access to another computer to test this on. Thoughts????

Answer 1

Found the user's personal email was trying to log into their work account. Going to Settings -> Account ->Email & Accounts and removing their personal account and adding their work account corrected the issue.

Answer 2

Hi @rr-4098 ,

Thanks for your feedback above which shared more information and glad to know that your issue is resolved now! Since our forum has the policy that The question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: Answering your own questions on Microsoft Q&A

I would make a brief summary of this post so that other forum members could easily find useful information here:

[Activating lagged copies - Summary]
Issue Symptom:

O356 on desktop client locks up on login.

Solution:

Going to Settings > Account >Email & Accounts and removing their personal account and adding their work account

---

You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!