Share via

Microsoft Authenticator Not Syncing All Accounts After Factory Reset

Matias 0 Reputation points
2024-02-14T16:50:01.3133333+00:00

I experienced a loss and subsequent factory reset of my phone. Upon reinstalling Microsoft Authenticator, I noticed an issue: only one of my several accounts used for token generation was restored, even though I made sure to log in with the same Microsoft account and had cloud backup enabled. This was puzzling, especially since Google Authenticator successfully restored all associated tokens without any hitch. Is there a way to recover the rest of my accounts in Microsoft Authenticator? I've already checked my account and backup settings but to no avail. Any guidance or additional steps to resolve this sync issue would be highly appreciated, as these accounts are essential for accessing various services.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,846 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Vahid Ghafarpour 19,865 Reputation points
    2024-02-14T16:53:10.64+00:00

    Thanks for posting your question in the Microsoft Q&A forum. I hope this video can help you:

    https://www.youtube.com/watch?v=dRHoId0-8qA

    or these articles

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40 Common problems with two-step verification for a work or school account - Microsoft Support In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator. ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **