How to fix Microsoft word has stopped working error ?

Question

I use below python code to check if MS Word installed in the system. It works fine in many system but shows error in tester system.

import win32com.client

app = win32com.client.DispatchEx("Word.Application")

app_name = app.str()

app.Quit()

del app

We get following error popup,

I thought this code has issue and error popup is suppressed in my system.

In system which has this issue, Windows Registry is modified for, Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Error Reporting. Key 'DontShowUI' is set to 0. I also updated this setting in my system but code works fine without showing error popup.

Can you tell if there is problem with this code ? Is there any settings need to be modified to get this error popup ? Or this registry settings no way related to error popup ?

Answer 1

Hi,

Did you check if the tester system Word version is the same as other systems? Make sure you have using the latest version of Office in tester system.

I suggest you to collect the event log and provide us with the whole error messages of event log.

Steps of collecting event log:

Open Event Viewer to check whether there's any error about the Excel/Word crash issue. Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, browse to Windows Logs -> Application, there may be some errors after the crash.

Please try to collect this event log and post the whole event log message here. I can get more information about your issue from this message and help you solve it.

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