Microsoft Authenticator account sign in needs an authenticator sign

Question

Hello all,

My phone recently bricked so I had to get a new one. I downloaded the Authenticator app on the new phone and tried to sign in to my outlook/microsoft account, but that sign in needs another authenticator verification that I assume is going to my old phone.

All the other ways to sign in require the old authenticator app or a certificate of some kind that I don't have.

Is there another way to get my account properly signed in to Authenticator?

Answer 1

Hi Alex,

You can follow the process in this link if it's your personal account: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42, send the recover form to Microsoft: https://account.live.com/acsrand wait for the reply.

If it's company account (MS365), better to reach your company IT department for help, for example, disable MFA for your account and setup a new authenticator app on your phone.