Challemges signing up for azure free account

Question

Dear Azure Support Team,

I hope this message finds you well. I am writing to seek your assistance with an issue I have encountered while attempting to create an Azure account.

Despite using several different cards for the account creation process, I consistently receive an error message stating that the information does not match the card details. This has been a persistent issue, and I am unable to proceed further.

Could you kindly delete any stored information related to this process so that I may re-enter my details? I believe this could potentially resolve the issue at hand.

I would like to express my enthusiasm for Microsoft and Azure. However, the difficulties I am experiencing with account creation are becoming discouraging, and I find myself considering other cloud providers with more straightforward account creation processes.

I appreciate your prompt attention to this matter and look forward to a resolution that will allow me to utilize Azure’s services.

I have been trying for a months and not getting any resoluion

Best Regards,

Answer 1

@Oluwole Elekula Welcome to Microsoft Q&A and thanks for reaching out.

Sorry for the inconvenience this must have caused!

Before we proceed, can you please confirm if you have tried the troubleshooting steps mentioned in this documentation here. If not, I recommend that you look at it as it provides some common issues and solutions that you may find helpful.

If you have tried those steps and are still experiencing issues, I suggest that you contact Azure support for further assistance. They will be able to help you with any account-related issues and provide you with the necessary guidance to resolve the issue.

To contact Azure support, you can create a support request by visiting the following link:

1. SupportRequest
2. SupportRequest2

The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

Hope this helps. and please feel free to reach out if you have any further questions.

Please don't forget to "Accept as Answer" and "Click Yes" if the above response is helpful, so it can be beneficial to the community.