Outlook rule to forward email to AT&T phone fails to send the text (using Exchange)

Question

Outlook rule to forward email to AT&T phone fails to send the text (using Exchange)

Pergola, Robert (SFS CMT AM) 0

Outlook rule to forward email to AT&T phone isn't working. It works if I send email manually (using e.g., ******@txt.att.net ) but, when it runs through the Outlook Rule, it fails to send the text. The text fails to go through. However, it shows the item in the Sent folder (as if it was sent). Note that I'm on Microsoft Exchange server.

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2024-04-11T01:43:53.4233333+00:00

Hi @Pergola, Robert (SFS CMT AM) ,

Welcome to our forum!

Would you please provide a screenshot of the rule for our better research? (In order to avoid privacy leakage, please remember to hide your personal information.)

And does this issue occur in Outlook windows desktop client? If so, in order to further confirm the issue, it's suggested that you could log in to OWA and create the same rule to check if the issue persists.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2024-04-15T05:41:24.0566667+00:00

Hi @Pergola, Robert (SFS CMT AM) ,

I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.