Unable to use SMTP from newly created email accounts on copier

Question

Unable to use SMTP from newly created email accounts on copier

James R. Atherton 21

Newly created email accounts do not work with SMTP from RICOH copiers, previously created ones do without issue, SMTP is enabled on these new accounts, Multi-Factor is turned off, able to sign into them on the web but cannot send email from copier. However, an email account, with all the same settings created 6 months ago works like a champ.

What am I missing?

I have tried to find a powershell command to compare the new one to an old one, but cannot find anything that will compare ALL account aspects.

Shawn Collins 610 Reputation points

2024-04-13T01:55:55.31+00:00

Is it using legacy auth?
James R. Atherton 21 Reputation points

2024-04-13T14:10:17.4+00:00

Technically yes, no copiers I kmow of support oauth but the kicker is that only new accounts act this way, the accounts I created earlier work fine, so if it were that change, would they not stop working? I also tried to set up an app password which I saw as suggestions, but it's not an option under Entrada/Azure anymore.
Shawn Collins 610 Reputation points

2024-04-13T14:20:38.8066667+00:00

App passwords are created on the account level. My account > security.
James R. Atherton 21 Reputation points

2024-04-13T14:24:45.37+00:00

You are right, problem is it's nit there as an option under the account security. I am only in my phone now but I can share a screenshot of the options when I am I'm front of a pc. I can tell you the option for app password I looked up that I should be expecting is not there.
Shawn Collins 610 Reputation points

2024-04-14T12:30:00.8933333+00:00

Is SMTP auth enabled for that account? Users > Email > Email Apps > Verify the Authenticated SMTP setting: unchecked = disabled, checked = enabled
James R. Atherton 21 Reputation points

2024-04-14T22:33:11.9933333+00:00

Yes it is, that was the first thing I checked, I went so far as to unchecked all of them and recheck them. No joy.