I am not receiving email links to access my classes on teams

Question

I have been using teams for over one year but all of a sudden I am not receiving any emails containing the links for me to get onto my classes. I set up another account and that worked for a while but now has stopped too. Mt teacher cant help, he said no one else if having issues. Ive tried everything, nothing in spam etc

Answer 1

Hi Ethan,

I'd recommend the following if no one else in the class is having issues:

1. Check your spam folder.
2. Check your e-mail for Rules to ensure that you are not automatically moving these messages to another folder.
3. Reach out to the school's IT department for them to check their e-mail servers and ensure that messages are being sent to your e-mail.
4. Check your block sender list in your e-mail to ensure you haven't accidentally blocked Teams from sending you e-mails.

If this is helpful please accept answer.

Answer 2

Hi @Ethan Siddle

Please try clearing the Teams client cache and logging in again：

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