Share via

How to fix laptop 17-cn0001tg

Ben Ellison 0 Reputation points
2024-04-25T18:21:16.58+00:00

update, still haven’t gotten into this thing. My wife bought it for me last year, and I just got out of the hospital from a terrible crash. Would love to utilize this gem.

Laptop 17-cn0001tg

model 8c347ua#aba

SN: 5CG3414764

I have a HP laptop that I'm locked out of. I didn't get the malware out in time, and it locked me out of the computer by changing the login password and the admin password. I can't log in to the computer to remove the malware, and I can't access the BIOS to reset the passwords.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,068 questions
Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
5,478 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,063 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
9,835 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,173 questions

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2024-04-25T18:21:16.6033333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you are locked out of your HP laptop due to a changed login or admin password, you can use the Self-Service Portal to regain access to Windows without having to ask your Help Desk for assistance. To do this, you will need to enter a minimum of eight of the 32-digit BitLocker Key ID that is displayed on the BitLocker recovery screen of your computer into the Recovery KeyId field on the Self-Service Portal. If the first eight digits match multiple keys, a message displays that requires you to enter all 32 digits of the recovery key ID. Then, select a reason for your request for the recovery key in the Reason field and click Get Key. Your BitLocker recovery key is displayed in the “Your BitLocker Recovery Key” field. Enter the 48-digit code into the BitLocker recovery screen on your computer to regain access to the computer. If you need further assistance, contact your Help Desk.

    Note that these instructions are written for and from the perspective of end users.

    References:

    0 comments
  2. Hania Lian 17,026 Reputation points Microsoft Vendor
    2024-04-26T02:56:21.4366667+00:00

    Hello,

    In this case, the only solution is probably to reinstall the system.

    It is recommended that you contact HP Customer Support or a technical professional for more detailed guidance.

    Best Regards,

    Hania Lian

    0 comments
  3. Kapil Arya 8,161 Reputation points MVP
    2024-04-28T06:37:27.38+00:00
    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.