Azure Iot Hub deployment error IH500019

Question

I'm trying to deploy a free or basic IoT Hub from both the port and CLI but getting the following error:

CLI: ERROR: (500019) Internal Error. If you contact a support representative please include this correlation identifier: 8f29b8b7-2fa4-43d1-8133-705dfb113c93, timestamp: 2024-04-28 01:27:03Z, errorcode: IH500019.

CLI command:

 az iot hub create --resource-group "xx-foundation-xx" --name "xxxx-ih-1" --location westus3 --sku B1 --partition-count 2

Code: 500019

Message: Internal Error. If you contact a support representative please include this correlation identifier: 8f29b8b7-2fa4-43d1-8133-705dfb113c93, timestamp: 2024-04-28 01:27:03Z, errorcode: IH500019.

Portal:

{
    "status": "Failed",
    "error": {
        "code": "500019",
        "message": "Internal Error. If you contact a support representative please include this correlation identifier: 79bc283a-533f-4d4d-9050-cc33aa79d606, timestamp: 2024-04-28 01:31:10Z, errorcode: IH500019."
    }
}

Issue has persisted for 5 days and was successful prior to that.

Answer 1

Hello @DwaneEDDC ,

welcome to this moderated Azure community forum.

It seems you try to deploy an IoT Hub within the westus3 region.

I tried this myself and got a similar error:

I also tried within the northeurope region and it deployed as expected:

Notice I do not use "" quotations.

This also worked for west Europe. Then again, a new trial session with westus3 failed.

So it seems it's an issue with the US region.

I've seen regional issues in the past and are normally fixed within hours.

Please create an Azure support ticket because they can see what's happening in the background.

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