problem in the gpu card

Mohamed Magdy Mohamed Mady 20 Reputation points
2024-05-04T21:19:37.93+00:00

my laptop is msi gf63 thin 9sc

Gpu: Gtx 1650 max-q

This problem has been going on for more than a month. It works fine, and then the problem comes back again. I tried almost all the methods, but I am not able to solve it. I tried deleting the graphics card definition using DDU and installing another old driver. I tried writing commands like( sfc/scannow) and other commands, and I tried the memtest86 program, and the RAM has no error, and also i get updated my bios. I'm tired. Can you help me with this problem?

Note: The graphics card in the device manager has a yellow triangle on it

and her is a screen by the error code

and the minidumb file

https://drive.google.com/drive/folders/186lNZJi4Qh57Y5_YQ9IxpYi8WA_N4___Screenshot (12)

minidumb.txt

Windows for business | Windows Server | User experience | Other
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Accepted answer
  1. S.Sengupta 24,636 Reputation points MVP
    2024-05-05T00:55:25.28+00:00

    dxgkrnl.sys: This file is the DirectX Graphics Kernel, a core component for handling graphics tasks in Windows.

    ntoskrnl.sys: This is the Windows kernel, the core of the operating system that interacts with hardware and software.

    nvlddmkm.sys: This is the Nvidia Display Driver, responsible for controlling your Nvidia graphics card.

    Since all three files are involved in the error, it suggests a problem with the graphics driver interacting with the system kernel.

    you might need to perform a clean install of your graphics driver. This involves removing all traces of the old driver before installing the new one. There are tools available from Nvidia to help with this process.

    The following thread will help you:

    https://www.nvidia.com/en-us/geforce/forums/geforce-graphics-cards/5/153647/how-to-properly-uninstall-the-nvidia-driver/

    Once you uninstall it properly then try to install latest graphic card driver, compatible with your graphic card as well as OS.


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  1. Mohamed Magdy Mohamed Mady 20 Reputation points
    2024-05-05T23:29:57.9666667+00:00

    update:
    the problem is still occured

    
    
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