9,788 questions
I don’t know what has changed. The issue has been fixed, at least for me. There has been no update; I’m still running on the same version.
Issue: Unable to Assign Categories to Emails in Shared Mailboxes on Outlook for macOS
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Martin Hála
195
Reputation points
Hello all,
I am using Outlook for macOS, version 16.86, which is the latest version available.
For some reason, I am unable to assign categories to individual emails in shared mailboxes. The button to assign categories is greyed out, whereas it was functional just yesterday.
I have tried removing and re-adding the shared mailbox, but this did not resolve the issue. Additionally, I no longer see the categories that were previously assigned to emails.
I have also checked if this problem occurs in Outlook Web Access (OWA), and there, the issue does not appear.
Does anyone else have the same problem or any ideas on how to effectively solve this?
Thanks
Martin
Outlook | Windows | Classic Outlook for Windows | For business
{count} votes
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Tia Rebman 25 Reputation points2024-05-16T15:26:23.8966667+00:00 We are having the same issue which is very frustrating since we have multiple employees who use these mailboxes and we used the categories to assign them so we all know who is working on what.
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Chrisita Rajan 10 Reputation points2024-05-16T17:41:44.7733333+00:00 Same here, even I am facing the same issue, Kindly provide a solution soon.
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Tyy Withrow 15 Reputation points2024-05-16T17:58:49.9733333+00:00 Multiple users in my organization are facing this problem as well.
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Menno 10 Reputation points2024-05-17T07:00:43.98+00:00 Don't know what happened last night, but it's working again in my outlook.
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Karl Vernes 10 Reputation points2024-05-17T07:35:34.7933333+00:00 yes - magically fixed for me today too!! Was not working earlier today, but feature seems to be back for shared mailboxes ... Thanks Menno - would not have checked again without you mentioning, as I had been checking on and off all day without the fix having happened...
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Martin Hála 195 Reputation points
2024-05-20T10:52:13.9166667+00:00 I don’t know what has changed. The issue has been fixed, at least for me. There has been no update; I’m still running on the same version.
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SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff2024-05-21T01:39:38.71+00:00 Hi @Martin Hála
Thanks for your sharing, glad to see it is resolved.
If you have any update about this issue, please feel free to post back.
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Calum Medlock 0 Reputation points2024-07-03T13:54:01.0566667+00:00 This issue is now back… see here MAVTJSPW
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19 answers
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Drew Casciato 0 Reputation points2024-05-15T21:22:10.0566667+00:00 Hi, I also am experiencing this issue. I was using categories yesterday (March 14 2024) and when I opened my Mac this morning, they were no longer working.
It's possible my account type changed overnight to POP or IMAP due to IT shenanigans, but I don't think so. However, I don't have access to my account settings so I can't be sure until my IT team gets back to me.
I am still able to use categories on my personal account, which is an M365/Exchange account.
The other user accessing this shared email inbox reports the same issues.
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Michael Kühnen 5 Reputation points2024-05-17T07:52:26.7133333+00:00 Hi,
Same here - but just found a solution/workaround that works for us.
Reset the account in the Outlook App (Settings -> Accounts -> Reset Account (via "..." on lower right)
and we are back to normal. (Worked for Version 16.86 (24051422)
Hope that helps on your end as well..
Best regards,
Michael -
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Lorri 0 Reputation points2024-05-17T12:38:38.3733333+00:00 Thank you @Michael Kuhnen - this has just worked for us too
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Michael 0 Reputation points2024-05-16T02:27:10.8333333+00:00 Hello! I am having the same issue. Categories in all shared inboxes is unavailable as of 5/15, but it was working fine the day before. It seems to only be an Outlook for Mac, as Categories work just fine in the PC version of Outlook.
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Alle | DS4U 0 Reputation points2024-05-16T08:21:57.75+00:00 Same issue here since yesterday/today may 16th.
In an office with 10x Outlook 365 on mac's and categories are greyed out in every shared inbox. (not in personal inboxes)
Please fix this my team is going crazy they categorize everything!I have found that when returning to the 'old outlook' the categories are not greyed out anymore, so maybe we'll switch back for the time being.
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Billy Ölvestad 0 Reputation points2024-05-16T09:38:35.3266667+00:00 We are having the same problem today on multiple computers (Outlook for Mac), so it seems to be a general problem.
I'm guessing an update to Outlook was rolled out, and borked this functionality.