Hi @DG001 ,
The Defender for Cloud: Protect ServiceNow guide specifies that you need an Admin account in service now, and the Admin role needs to be connected to the service account. https://learn.microsoft.com/en-us/defender-cloud-apps/protect-servicenow
The ServiceNow instance also needs to support API access.
Let me know if this helps and if you have further questions. Happy to discuss on teams and connect you with other colleagues from Defender for Cloud as well.
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