SURFACEHUB3 Action needed on wifi, will not auto connect

Question

I have 2 Surfacehub3's that both do not auto connect to the company wifi, states "Action Needed" but if we click connect it connects fine. No other devices are having this issues and we have alot of Windows 11 Laptops deployed. I have searched and seen others with this issue but cannot find any soluitions.

Answer 1

Hello,

Thank you for posting in Q&A forum.

For the issue of Surface Hub 3 not being able to automatically connect to the company's WiFi, this may be due to some configuration or network settings. Here are some suggested solutions:

Ensure that the network configuration of Surface Hub 3 is correct, including the correct SSID and password. Check if there are any special network settings or access control lists that may affect the connection.

Ensure that all drivers and firmware on Surface Hub 3 are up-to-date. Sometimes updates can fix issues related to WiFi connectivity.

Forgot WiFi network on Surface Hub 3 and reconnect. Sometimes reconnecting can solve connection problems.

Ensure that there are no special policies or settings in the company network that prevent Surface Hub 3 from automatically connecting to WiFi. It may be necessary to coordinate with the company's IT department to check network settings.

Try resetting network settings on Surface Hub 3 to ensure that there are no bad configurations causing connection issues.

If none of the above methods can solve the problem, it is recommended that the support of Surface Hub 3 seek further technical support and guidance. I hope you can successfully solve this problem

Best regards，

Jill Zhou

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