employee can't get access to onenote

Question

Hello 

Please i need your help on this issue.

There is one folder in one note called "manual" that our new Director can't access.

Answer 1

Hi @Iniobong Nkanga

Are these notebooks stored and shared from OneDrive?

How did you insert "manual" folder? Did you use any 3rd-party add-in to insert?

What's the prompted message or error when the Director try to open this folder in notebook?

Besides, where is the "manual" folder stored? Such as OneDrive online or others?

• If it is stored on OneDrive, you may sign admin account, run following diagnostics within the tenant in Microsoft 365 Admin Center to identify possible issues that affect user access. https://aka.ms/PillarCheckUserAccess
• Or you go to your OneDrive online > In the upper right corner, click "Settings" > “OneDrive Settings” > In the upper left corner, click “Return to classic OneDrive" > Find and right-click on the shared Excel file > Share > Shared with. Ensure that user/group has enough permission to access this folder.

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