Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,187 questions
Urgent Help Needed: Outlook Blocking Outgoing Emails for User
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Muhammad Farzan Siddiqi
0
Reputation points
Hello Microsoft Community,
I am experiencing an issue with Outlook where one of my user's outgoing emails is being blocked. Despite trying several troubleshooting steps, the problem persists. Here are the details:
-Issue Description: One of my users is unable to send emails through Outlook. Incoming emails work fine, but outgoing emails are being blocked.
-Steps Taken So Far:
- Checked the user's email settings and configuration.
- Verified that the user's email account is not exceeding any storage limits.
- Ensured that there are no issues with the email server or network connectivity.
- Disabled and re-enabled the user's email account.
- Checked for any email rules or filters that might be causing the block.
- Scanned for malware or viruses on the user's computer.
Despite these efforts, the issue remains unresolved. The user is still unable to send emails, which is affecting their productivity.
Has anyone experienced a similar issue or can suggest any additional troubleshooting steps? Any help or guidance would be greatly appreciated.
Thank you in advance for your assistance!
Best regards,
Farzan Siddiqi
{count} votes
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Noah Ma-MSFT 1,850 Reputation points Microsoft Vendor2024-06-14T03:06:43.3333333+00:00 Hi,
Thank you for posting to Microsoft Community.
Based on your description, I understand there is an issue with one user’s outgoing mails and the methods you have tried.
However, could you please share any error messages you may be receive when trying to send these outgoing emails for the further assistance. Also, I want to confirm that if the email cannot send to only one recipient or all and if the email delivered but blocked or not delivered. Have you tried to let the user send email via OWA to see if it works.
If there are any updates or anything else you need help, please let me know.
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Noah Ma-MSFT 1,850 Reputation points Microsoft Vendor
2024-06-18T10:09:18.5266667+00:00 Just circling back to check to see how things are going on with this thread. Should you need more help on this, you can feel free to post back.
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