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Hello,
I recently rejoined a firm and I am having trouble signing into my Teams and Outlook with my work account. I successfully setup my device and I was able to setup Company Portal and MS Authenticator. When I try to sign into Teams, I get redirected to Authenticator and they tell me to "Set up your device to get access" even though my device is definitely already set up. It then redirects me to Company Portal and then no further instructions are given. If I go back to Teams, it says there's a sign-in error.
I have tried clearing the cache and cookies of Authenticator, Teams, and Company Portal. I even had my device unregistered from my account so that I can try the whole setup process all over again with no luck. Please advise on how to fix my sign-in problem.
Thank you!
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It sounds like you're caught in a bit of a loop, which can be quite frustrating. Let's try a few troubleshooting steps to resolve this issue:
Hi Jimmy,
My device is compliant, according to Company Portal. I've already setup my phone settings to ensure compliance a while ago. I tried uninstalling Authenticator and Company Portal, however once they are all setup, I find myself in the same loop as before. Do you have any suggestions on how to move forward?
Thanks,
Karen
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Hi, I also have the same issue! I already tried clearing the cache, and uninstalling and reinstalling the apps but it does not work
There are too many variables that we cannot account for with your question since you are not the Admin that configured the policies and setting for devices. I would reach out to your company support structure for assistance.