Azure Backup
An Azure backup service that provides built-in management at scale.
1,496 questions
System state backup failure
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 84%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
PSA-WA
0
Reputation points
I encounter an error when attempting to back up the system state, regardless of whether it is a manual or scheduled backup. The error message states, "Unable to install Windows Server backup tools required for system state backup."
Azure Backup
{count} votes
-
SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator2024-06-20T07:20:48.0233333+00:00 @PSA-WA Thank you for reaching out to us. Happy to help!
From the screenshot, I see that your system state backup is failing. However, it is not clear if you are using Azure backup or Windows Server backup.
If using Azure Backup, please refer to the troubleshooting guide here - https://learn.microsoft.com/en-us/azure/backup/backup-azure-system-state-troubleshoot
If it is Windows Server backup, then I would suggest posting this question on the Windows Server forum.
Hope this helps!
-
PSA-WA 0 Reputation points
2024-06-21T04:36:13.8833333+00:00 It is for Azure Backup. I followed the article but it is a generic guidelines that didn't help me at all.
-
SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator
2024-06-21T05:28:50.9033333+00:00 @PSA-WA Are you using MARS agent backup or MABS?
-
PSA-WA 0 Reputation points
2024-06-21T06:52:25.15+00:00 Yes we are using MARS.
-
SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator
2024-06-25T08:04:27.6+00:00 @PSA-WA Can you check the CBEngine logs from C:\program files\Microsoft Azure Recovery Services Agent\Temp and see if that guides you to troubleshoot the issue further?
-
SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator
2024-06-27T20:25:32.16+00:00 @PSA-WA Did you make any progress on this?
Sign in to comment
Sign in to answer