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Microsoft Remote Desktop app can't use 2 screens.

msantos91 0 Reputation points
2024-06-27T16:06:46.42+00:00

I've been having problems with the remote desktop connection from the native Windows client, on the Windows 11 operating system version 23H2 Build 22631.3593. the image always freezes if I am connected from an external network to a server, but if I use the Microsoft Remote Desktop application, I do not have that problem, the detail is that I need to enable both user screens since they work that way. But this app doesn't allow me to use multiple screens anymore. Is there any way I can enable 2 screens in this app or if you know any solution to the original problem of the native client and the image freezes?

The server where the clients connect is a Virtual windows server 2019 on Hyper-V and the host server is behind a simple home router, we don't have ACLs for remote access or any big Firewall setup.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,382 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,887 questions
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  1. Karlie Weng 16,081 Reputation points Microsoft Vendor
    2024-06-28T01:44:49.4666667+00:00

    Hello,

    For the Native Remote Desktop Client Freeze Issue, you may try disabling UDP.

    On Client:

    GPO: Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Connection Client State: Enabled Setting: "Turn Off UDP on Client"

    On Server:

    GPO: Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections\Select RDP transport protocols State: Enabled Setting: "Use TCP only"

    User's image

    If the session hang is limited to the external network, it may indicate a network problem.

    Enabling Dual Screens in Microsoft Remote Desktop App:

    • right click on remote desktop PC shown in the list of PCs on desktop app
    • click on settings and uncheck "Use default settings"
    • in Display configuration drop down choose "Select displays"
    • hit "Detect" & "Identify" if in case you don't see your monitors
    • and then just select which all monitors you want to use for remote desktop User's image

    You may also set policy via GPO:

    Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment

    User's image

    If the Answer is helpful, please click "Accept Answer" and upvote it.