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I have a Surface Go that won't connect to ethernet with type-c adaptor

e 0 Reputation points
2024-06-27T22:53:37.26+00:00

My Surface Go laptop is wireless and does not have the ethernet port so I have a Xfinity ethernet to type-c adaptor that is showing power to it when I connect it to the router but when I try to change the Surface Go laptop settings from Wi-Fi to ethernet nothing shows there's any ethernet connection present. I have checked everywhere even in the device manager under networks it doesn't show the wired ethernet for me to connect to. Please help I'm not sure what to do. I have reset my network setting to factory with the wired connection plugged in and it still doesn't give me the option to switch to ethernet.

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  1. S.Sengupta 16,651 Reputation points MVP
    2024-06-28T01:36:29.1133333+00:00

    Check the manufacturer's website for any driver updates for the Xfinity Ethernet to Type-C adapter.

    Connect the Xfinity Ethernet to Type-C adapter to another device with a USB-C port and check if it's working.

    Run Network Troubleshooter.

    Ensure that the USB-C port is not being disabled to save power.

    #Go to Device Manager.

    #Find your USB controllers, right-click on each, and select Properties.

    #Under the Power Management tab, uncheck Allow the computer to turn off this device to save power.

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  2. VarunTha 5,040 Reputation points Microsoft Vendor
    2024-06-28T04:03:47.66+00:00

    Hi e,
    Thank you for reaching out to us on the Microsoft Q&A forum.

    This topic is currently not supported in the Q&A forums.

    I recommend initiating a new discussion through the Microsoft Surface ForumModerators are readily available there to assist you and provide guidance.

    Please don't forget to Accept helpful answer and close this thread.

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  3. Jing Zhou 4,595 Reputation points Microsoft Vendor
    2024-06-28T07:59:18.0933333+00:00

    Hello,

     

    Thank you for posting in Q&A forum.

    According to your description, this situation may be caused by issues with adapters, drivers, or operating system settings. Here are some possible solutions:

    Adapter Compatibility: Firstly, please ensure that the Xfinity Ethernet to Type-C adapter you are using is compatible with the Surface Go laptop. Sometimes, incompatible adapters can cause connection issues.

    Operating System Settings: Check your operating system settings to ensure that the Ethernet connection is not disabled. Sometimes, operating system settings may prevent you from switching to a wired connection.

    Restart device: Try restarting the Surface Go laptop and router. Sometimes, a simple restart can solve some connection problems.

    Contact technical support: If none of the above methods can solve the problem, we suggest that you contact Xfinity or Surface Go's technical support team for further assistance. They may be able to provide solutions tailored to your specific situation.

    I hope these suggestions are helpful to you. If you need more help or have any other questions, please feel free to let me know at any time!

     

    Best regards，

    Jill Zhou

     

     

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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