Share via

Remote desktop session not responding to mouse or keyboard

Martin Mi 0 Reputation points
2024-07-01T16:25:21.9033333+00:00

Using Microsoft Remote Desktop 10.9.6 (2188) on MacOS 12.7.5 connecting to a Debian 12 (Gnome 43.9) (latest) X86 laptop with built in 'remote desktop' setting turned on.

The connection is made, logged in and the screen is visible, but mouse or keyboard has no affect on the remote. There's no control at all and I can find no options that look like they might help.

Any Ideas?

Connection Information:

Timestamp (UTC): 2024-07-01 15:59:11 +0000

Activity ID: e5e1c15c-e9a1-434a-988d-65fb74030000

CLIENT DETAILS

Client version: 10.9.6 (2188)

Local OS: macOS Monterey 12.7.5

NETWORK DETAILS

Transport protocol: TCP

Round-trip time (RTT): 125 ms

Available bandwidth: 43.59 Mbps

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,399 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Karlie Weng 16,351 Reputation points Microsoft Vendor
    2024-07-02T05:40:55.81+00:00

    Hello Martin Mi,

    This could be a bug, as many users have reported keyboard issues when using RdClient.

    You might want to consider updating your rdclient to the most recent publicly available version, which is 10.9.8. Alternatively, you can try the newest Beta Version, 10.9.9, accessible via Microsoft AppCenter.

    If the Answer is helpful, please click "Accept Answer" and upvote it.