Paste function stopped working on win 11 22H2 Enterprise.

Question

Paste function stopped working on win 11 22H2 Enterprise suddenly. We tried checking the event logs, registry (AllowClipboardHistory), Clipboard settings, services but it did not help. We tried running sfc /scannow and DISM command but it didn't help either. We can see that the paste option in not grayed out but when you click on it, nothing happens. This is our AVD session host but we have the same issue when we RDP into the VM (bypassing RD client/HTML5). We have verified all the policies and it's not helping. All other session hosts are working as expected in the same host pool. We also tried removing windows package to see if this is due to patch update but issue persists. Please advise.

Answer 1

Hello,

Based on our understanding of your issue, we recommend that you refer to the following methods for troubleshooting:

1. Clipboard User Service is one of the background services responsible for managing the copy and paste function in Windows 10. If the service stops working or is not started correctly, you may encounter a situation where the copy and paste function fails.

Open the "Task Manager" and use the shortcut key Ctrl+Shift+Esc.

In the "Services" tab, find the service named "cbdhsvc" and check whether its status is "Running". If not, you can try right-clicking and selecting "Start".

2. Open the command prompt, enter "cmd", and then enter "echo off | clip" in the command prompt window, press Enter, and clear the clipboard cache.
3. Restart Explorer: Press Ctrl + Alt + Delete, select "Task Manager", find "Explorer" in the Process tab, right-click and select "Restart" to restart Explorer.
4. Windows 10 provides a clipboard history function. When encountering copy and paste problems, trying to clear or reset the clipboard history may help.

Open Settings (Win+I).

Go to "System" > "Clipboard", find "Clear Clipboard Data" or similar options, and click to clear.

5. Some third-party software may interfere with the normal operation of the copy and paste function. Please try a clean boot, exclude the influence of some applications and drivers, and check whether the problem exists.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

I hope the information above is helpful.

Best regards

Zunhui

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