teams calling auto attendant not responding to phone keystrokes

Carl94580345 36 Reputation points
2024-07-10T15:48:04.95+00:00

teams calling auto attendant not responding to phone keystrokes, MS support is no help.

tried deleting and recreating it, no change

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
0 comments No comments
{count} vote

1 answer

Sort by: Most helpful
  1. JimmyYang-MSFT 58,646 Reputation points Moderator
    2024-07-11T09:52:41.2133333+00:00

    Hi @Carl94580345

    It sounds like you're having trouble with the auto attendant in Microsoft Teams not recognizing phone keystrokes, and recreating it hasn't resolved the issue. Here are a few troubleshooting steps you can try:

    1.Check DTMF Settings:Ensure that Dual-tone Multi-frequency (DTMF) settings are correctly configured. DTMF tones are what the auto attendant listens for when you press keys.

    2.Verify Call Flow Configuration: Double-check the call flow setup to ensure that the auto attendant is correctly configured to respond to specific key presses.

    3.Update Teams Client: Make sure your Microsoft Teams client is updated to the latest version. Sometimes software updates include fixes for known issues.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.