9,678 questions
You could try the command "dsregcmd /forcerecovery"!
User can't connect anymore to specific services on his device
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Mike Gaum
45
Reputation points
A user came back from vacation and had to reset his password since it was expired.
A few hours later, he started having problems connecting to the following on his device :
- Microsoft Teams (Desktop version)
- Microsoft Outlook (Desktop version)
- Microsoft Edge
His device can't sync to Intune for the same reason.
The error he gets right away when opening Outlook/Teams (it's not even asking for Password/MFA) :
The log in question :
I'm pretty certain the Conditional Access policy has nothing to do with this (he can still connect to web applications on his device and desktop applications on other devices).
What I tried :
- Delete most Windows Credentials in the Credential Manager.
- Revoke sessions from Entra.
- Reset the password one more time.
This is an On-prem synced user, but I don't see any sync errors in Azure AD Connect.
The device is exclusively connected to Entra/Intune and is compliant (Windows 11)
Is there something that could still be lingering on the device?
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Accepted answer
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Karelpelck 710 Reputation points2024-07-10T21:22:55.4733333+00:00 -
Mike Gaum 45 Reputation points
2024-07-11T12:42:42.2833333+00:00 This worked.
I'm guessing the extended offline status of the device + password reset might've broke something.
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Karelpelck 710 Reputation points
2024-07-12T08:24:34.6433333+00:00 I used this also to fix a device that was accidentally deleted from Intune, but still Entra Joined to get it re-enrolled.
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